Every communication is two conversations. The first conversation is the one you’re aware of – spoken content. The second conversation is the one that we’re all unconscious experts on – the nonverbal one.
When the two are aligned,you can pay attention to the words, because the body language supports the content and so you can hear it. But when the two are sending out different messages, you believe the body language every time.
Algo de eso veremos en algún artículo posterior.