#macrotweet: otra definición de BPM
BPM is a business-led management discipline that involves changes to people, process, information, and the working environment. Theodore Panagacos ‘The ultimate guide to Business Process Management’
#macrotweet: Advertencia: BPM versus IT
Unfortunately, many people believe that BPM should be located in an organization’s IT division -and inevitably this is where the problems arise. … Any BPM initiative that is led by IT is doomed to failure. Theodore Panagacos ‘The ultimate guide to Business Process Management’
#macrotweet: Una explicación profunda para el Big Data
we have a nearly insatiable demand to generate and consume data. Phil Simon ‘The business case for Big Data’
#macrotweet: Diseño, aprendizaje y resolución de problemas
What you need to know about the problem, only becomes apparent as you’re trying to solve it. Nigel Cross ‘Design Thinking’
#macrotweet: Sobre cultura y servicio al cliente
Your culture is your brand. Customer service shouldn’t just be a department, it should be the entire company. Brian Solis ‘The end of business as usual’
#macrotweet: la inspiración para el cambio
Seek not inspiration in the words of others when change is on the horizon, for it is your words that will inspire others to change. Brian Solis ‘The end of business as usual’
#macrotweet: experiencia de cliente… más allá de la eficiencia
Any organization that focuses on operations, margins, and efficiencies over customer experiences will hasten the erosion of market relevance. Brian Solis ‘The end of business as usual’
#macrotweet: La verdadera revolución web
the real Web revolution was not that we could just buy more stuff with greater choice, but make our own stuff that others could consume. Chris Anderson ‘Makers’
#macrotweet: Razones para el emprendimiento
Some research by the Chicago economist Erik Hurst suggests that half of entrepreneurs start business as much to pursue happiness as to make money. Chris Anderson ‘Makers’
#macrotweet: El concepto 2.0 y los bienes físicos
The past ten years have been about discovering new ways to create, invent, and work together on the Web. The next ten years will be about applying those lessons to the real world. Chris Anderson ‘Makers’